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Get technical support on simplyhike.co.uk

PLEASE NOTE: This page is for technical support request only (ie those relating to browsing our web sites only) and if your question relates to a sales query, customer service, product information, course booking or delivery issue then please click here as these questions will not be answered using this service.

Your technical support query

Name
Email address
Operating System?
Browser?
Firewall / Anti Virus?

Note: Please specify and provide configuration if possible
Home or Business?    
Description of the problem

Note: Please be as accurate as possible such as 'I clicked on this button and....'

Some things to try first...

Operating System Updates
Ensure your Operating System is as up to date as possible, not only will that ensure your visit is as efficient as possible but it will also ensure your computer is as safe as possible (from a security point of view) from the internet...
Windows If you use Microsoft Windows then click here to go to the Microsoft Windows online update page
Windows
Mac
Linux
Mac If you use a Mac then click here to download the latest updates
Linux For Linux, visit your supplier, some links are redHat, SUSE and Novell

Web Browser Updates
This site is optimised for use with Internet Explorer 6 and some of the more advanced features will not work with older browsers. Please ensure your are using the latest browser to enhance your visit...
For Internet Explorer click here
InternetExplorer
Firefox
Chrome
For Mozilla based browsers (Firefox/Thunderbird, etc) click here
For Netscape click here
For Opera click here
For Macs, latest Internet Explorer click here or Safari click here

Cookies

 Cookie

Ensure you have cookies enabled for your browser and that these are not being blocked by your firewall or anti-virus software.

Note some coporate environments disable this by default.

This site uses a simple cookie, not for tracking or for storing data but to store a unique ID number that is randomly assigned to you on each visit to this site. Because of the way websites work, when you first visit our site a random number is assigned to your browser so the site knows that it is you when you switch between pages, otherwise your shopping basket, wishlist, etc would be lost.

Please review our privacy policy for more information.

Mac Users

 Mac Users
If you are using a Mac then there are known problems with .NET based web sites (like this one) and incompatibilities with Mac browsers.

We are aware of these problems but unfortunately it is a limitation with the Safari browser - you will not get the problem using IE) .

If you are experiencing these after you have updated both your Operating System and your Browser then we apologise and would ask you to telephone us so we may take your order.