Although shopping online means that you can shop from work or home without the
hassle of making a trip out or having to talk to anyone, there will no doubt be
times when you will want to contact us. You can do so in a number of different
ways, each of which should prompt a quick and efficient response from us.
E-mail is our Preferred method of communication as it allows us to fully
respond to you questions. Please always indicate your order number if your
correspondence relates to an order. The different methods of contacting us are
as follows.
We always do our best to make sure that e-mails are answered as quickly as
possible and in most cases we are able to respond within 24 hours or sooner. If
you have a more urgent enquiry please call us on the telephone numbers above.
Otherwise you can e-mail us at
Our phone lines are open 24 hours each and every day. While we do our best to
answer all calls as quickly as possible, we sometimes experience extremely high
volumes of calls meaning that we cant get to your call as quickly as we would
like. In this case you may prefer to leave a message on our telephone system
(you will be offered this option while you wait) and we will then call you back
as soon as we can, or alternatively you can e-mail us.
Our address
Simply Scuba ltd
92-93 John Wilson Business Park
Whitstable
Kent
CT5 3QT
United Kingdom
We welcome any comments you have about our service and we rely on feedback
from you to let us know if we are doing anything which you think could be
improved. If you have a complaint, you should email us at
complaints@simplyscuba.com with as much information about the problem as
you have and we will respond to that email within 24 hours. Wherever possible
we will endeavour to resolve any problems within the same working day.
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