CORONAVIRUS (COVID-19) - INFORMATION FOR OUR CUSTOMERS
For 25 years, our mission has been to serve you – and rest assured, that will continue.
Our online store is OPEN and shipping orders daily.
Here are some common questions we're being asked that might help:
How can I contact you?
We prefer that you email firstname.lastname@example.org with any questions you may have and we will respond within 24 hours to all queries. We also offer telephone support for urgent queries on 0118 402 2896 during normal working hours, Monday to Friday.
Can I still order online?
Yes, absolutely. We are shipping orders every day with no service interruption. Our couriers are still collecting so there is no reason you won't get your order.
I've returned my order, when will I get my refund?
We aim to process all returns and exchanges within 2-3 working days once the return has been received by us. Do ensure you include your name, address and a contact number with every return so that we can contact you with any queries. Please also note that our returns address has changed (Simply Hike, 4 Cremyll Road, Reading RG1 8NQ).
Is your physical shop closed?
Yes, our shop is currently closed until further notice.
Should I be concerned about touching an order I have received?
Public Health England have said that there’s no current evidence to suggest that the virus can be transmitted from packages.
I have a faulty item / warranty issue outstanding
We are working with suppliers to resolve any outstanding issues but many have closed or are operating a skeleton service so there may be unavoidable delays in resolving these at present.