Need help? We're available to chat. You can call us on 0844 567 7072

Returns Information

Extended Christmas Returns

Orders placed between the 1st of November and the 16th of December (inclusive) will be subject to an extended returns period. You will be able to return items purchased during this period up until the 14th of January.

What is your Returns Policy?

We hope you will be completely satisfied with any product purchased from The Simply Group. However, should you wish you can return it for any reason within 28 days from the date of despatch for a full refund (less postage costs). Items must be unused and in an as new condition with all packaging and labels/tags attached. We aim to process returns the day they arrive with us, however please allow up to 14 days for your refund to process during peak periods.


Can I exchange items?

Sorry, we are unable offer an exchange service, should you require an alternative item please place a new order and return the original for a refund.


How do I return an item?

Please complete the returns form and include it with the securely repacked item(s) you wish to return.  No returns form? No problem. Simply include a note with your name, order number and reason for returning.


You can return the item to us using the 3 methods listed below;

1. Post the item back to us directly.
2. Use the pre-paid Royal Mail Tracked Returns® label provided (£4.50 charge for this service).
3. Drop off in store.

1. Return by Post

You can return your items to the address below. You will need to pay the postage costs.

Returns Department 
The Simply Group 
5 Jubilee Way 
ME13 8GD 

2. Pre-Paid Label

For orders delivered within the UK we provide a pre-paid Royal Mail Tracked Returns® label with your delivery to make returning your items as easy as possible.

Simply affix this label to the outside of your parcel and drop it off at your local Post Office.

We will deduct £4.50 from your refund to cover the use of the label.

Please be aware that you are responsible for the item(s) until they are received by us. As such please ensure that they are securely packaged, we advise you make a note of your tracking number and obtain proof of postage from the post office.

3. Return To The Simply Group Store

You can also return your item(s) along with your delivery note in person to our store in Faversham, Kent. One of our friendly colleagues will be happy to assist you with refunding your order.

We are open 7 days a week. For full details click here.

What if an item is faulty?

Please contact our Customer Care team to arrange for the return and inspection of the item.

In the unlikely event that something you have purchased arrives faulty we will be happy to replace it.

If an item subsequently develops a fault during use we will need to inspect the item to assess the cause. Faulty items will be repaired or replaced at our discretion.

Please download the Faulty Goods Return Form and enclose it with your return.