Need help? We're available to chat. You can call us on 0844 567 7072 or email us.
Next Day Delivery
Order By 3pm Mon > Fri
Low Prices
Prices Checked Daily
Next Day Delivery
Order By 3pm Mon > Fri
Low Prices
Prices Checked Daily

Returns Information

Extended Christmas Returns

Orders placed between the 1st of November and the 16th of December (inclusive) will be subject to an extended returns period. You will be able to return items purchased during this period up until the 13th of January.

What is your Returns Policy?

We hope you will be completely satisfied with any product purchased from The Simply Group. However, should you wish you can return it for any reason within 28 days from the date of despatch for a full refund (less postage costs), excluding gift cards and E-gift cards. Items must be unused and in an as new condition with all packaging and labels/tags attached. We aim to process returns the day they arrive with us, however please allow up to 14 days for your refund to process during peak periods.


Can I exchange items?

Sorry, we are unable offer an exchange service, should you require an alternative item please place a new order and return the original for a refund.


How do I return an item?

Please complete the returns form that's provided in your parcel and include it with the securely repacked item(s) you wish to return.  No returns form? No problem. Simply include a note with your name, order number and reason for returning. Please be aware that you are responsible for the item(s) until they are received by us. As such please ensure that they are securely packaged, we advise you make a note of your tracking number and obtain proof of postage from the post office.


You can return the item to us using the 3 methods listed below;

1. Creating a returns label on the Royal Mail Portal (£4.50 charge for this service).

2. Post the item back to us directly.

3. Drop it off in our Faversham store.

1. Returns Portal

For orders delivered within the UK, you can create a returns label on the Royal Mail returns portal -  

If this serviced is used then we will deduct £4.50 from your refund. 

Royal Mail will then email you with a label which you can print off and affix to your parcel. Alternatively, if you don’t have a printer, the email includes a QR code which you can present on your phone at any Royal Mail post office and they will print the label and send it off for you.

Please remember to obtain a postage receipt. This will include the tracking number for your parcel so you'll be able to track your return to check when we have it back. Click here to track your return. Once it's received back, we'll process it as soon as we can and aim to have this done within a week. We'll send you an email to confirm once we have processed your refund. 

2. Return by Post

You can return your items to the address below. You will need to pay the postage costs and obtain proof of postage.

Returns Department - Simply Hike
5 Jubilee Way 
ME13 8GD 

3. Return To The Simply Group Store

You can also return your item(s) along with your returns note or order number in person to our store in Faversham, Kent. One of our friendly colleagues will be happy to assist you with refunding your order.

We are open 7 days a week. For full details click here.

What if an item is faulty?

Please contact our Customer Care team to arrange for the return and inspection of the item.

In the unlikely event that something you have purchased arrives faulty we will be happy to replace it.

If an item subsequently develops a fault during use we will need to inspect the item to assess the cause. Faulty items will be repaired or replaced at our discretion.

Please download the Faulty Goods Return Form and enclose it with your return.